Freight Forwarding Refund and Returns Policy 

1. Overview

At Nexa Trans LLC, we are committed to delivering high-quality freight forwarding services and ensuring our customers receive the best possible experience. Due to the complex nature of freight forwarding and third-party logistics, our refund and returns policy is strictly defined.

2. Non-Refundable Fees

1. Service Fees: All service fees associated with freight forwarding, including handling, documentation, and coordination, are non-refundable once payment is processed.
2. Shipping Costs: Charges for shipping, including fuel surcharges and customs fees, are non-refundable.
3. Cancellation Fees: Cancellations made after the service has been booked are subject to a cancellation fee, which is non-refundable.

3. Refund Conditions

1. Errors on Our Part: If an error is made by Nexa Trans LLC, such as misrouting or incorrect documentation, we will investigate the issue and provide a refund for the specific service where the error occurred, subject to our internal review.
2. Service Failures: In cases where we fail to deliver services as described, we may issue a partial refund based on the extent of the failure, subject to documentation and investigation.

4. Return of Goods

1. Physical Returns: As a freight forwarding company, we do not handle returns of goods. All returns of goods must be coordinated with the original seller or consignee according to their return policy.
2. Damage Claims: Claims for damages or losses must be filed directly with the carrier or insurer. We can assist in filing these claims but are not responsible for the outcome.

5. Dispute Resolution

1. Customer Disputes: Any disputes regarding service quality or fees must be submitted in writing within 14 days of the service date. Disputes submitted after this period will not be considered.
2. Resolution Process: We will review the dispute, and if it is determined that a refund is warranted, it will be processed within 30 days of the resolution. All decisions are final.

6. Amendments to Policy

Nexa Trans LLC reserves the right to amend this policy at any time. Any changes will be communicated to our customers and will apply to all services booked after the date of the amendment.

7. Contact Information

For any questions or concerns regarding our refund and returns policy, please contact our customer service team at:

• Email: info@nexatrans.com
• Phone: +971 54 7979 689
• Postal Office Address: SPC, Sharjah, UAE.

Thank you for choosing Nexa Trans LLC. We appreciate your understanding and cooperation.

Online Shopping Refund and Returns Policy

1. Policy Overview

At Nexa Trans LLC, we are committed to providing high-quality products and exceptional service. To ensure clarity and fairness, our refund and returns policy is strictly enforced. Please review the following terms carefully before making a purchase.

2. Non-Refundable Items

1. Digital Products: All digital products, including e-books, software, and downloadable content, are final sale and non-refundable.
2. Personalized Items: Customized or personalized items are final sale and non-returnable.
3. Sale and Clearance Items: Items purchased on sale, clearance, or with promotional discounts are final sale and non-refundable.

3. Return Eligibility

1. Timeframe: Returns are only accepted within 10 days from the date of receipt. No returns will be accepted outside this period.
2. Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, soiled, or missing parts will not be accepted.

4. Return Process

1. Authorization: All returns must be pre-approved. Contact our customer service at ecom@nexatrans.com within 10 days of receipt to obtain a Return Authorization Number (RAN). Returns without a valid RAN will not be processed.
2. Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns. Nexa Trans LLC is not responsible for items lost or damaged during return shipping.

5. Refund Conditions

1. Processing Time: Refunds will be processed within 10 business days of receipt of the returned item. Refunds will be issued to the original payment method only.
2. Partial Refunds: We reserve the right to issue a partial refund if the item is returned in a condition other than its original state, including damage or missing parts. Restocking fees may apply.

6. Exchanges

1. No Direct Exchanges: We do not facilitate direct exchanges. To receive a different item, please return the original item for a refund and place a new order for the replacement item.

7. Damaged or Incorrect Items

1. Reporting: If you receive a damaged or incorrect item, you must report it to us within 24 hours of receipt. Contact customer service at ecom@nexatrans.com with your order number and supporting evidence (e.g., photos).
2. Resolution: We will investigate the issue and arrange for a replacement or refund if warranted. Return shipping for damaged or incorrect items will be covered by Nexa Trans LLC.

8. Dispute Resolution

1. Submission: Disputes regarding refunds or returns must be submitted in writing within 2 days of receipt of the item. Disputes submitted outside this timeframe will not be considered.
2. Final Decision: All decisions regarding disputes are final. We reserve the right to reject any return or refund request that does not comply with our policy.

9. Policy Amendments

Nexa Trans LLC reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website. All purchases made after the date of the amendment will be subject to the updated policy.